Chaos in Business

Several small business owners have told me they constantly “fight fires” in their businesses.  Some of them describe their life as frustrating, to the point of painful.

When they tell the details, they describe an environment of conflict or drama among their team.  In the owner’s mind, he sees a way of getting things done.  The ways described are often technical, but also relate to how customers and other team members are treated.  But sometimes there is an individual (or several individuals) who persist in doing things the owner did not want.  Or not doing things that the owner expected.  Or doing things in other ways that produce different results than desired.  These can result in extra cost to get work done, or require rework because the customer was left unsatisfied, leaving the owner feeling frustrated

As a result, the owner frequently says he needs to take direct control to fix the situation or fix the customers perception.  None of this improves the business’ reputation (brand).  It can also reduce the opportunity for repeat business and number of referrals if customers do not feel fully satisfied.  The owners go on to say they don’t feel comfortable moving the business forward.  In either case, this situation always results in lower profit. 

If this sounds familiar - you have choices. 

• You can continue to live this way.  Choose to continue what you are comfortable doing, and take a relatively long time to grow profit.
• Or you can change your business ownership experience more by doing what has worked for thousands of businesses before you. 

Usually, these situations happen because the owner skipped steps along the path to grow their business.  Unfortunately, the necessary steps to improve are not as much fun as selling.  But done effectively, they always improve profit.

Business owners could see a much more pleasant experience – with a good income, lots of free time to enjoy it, and a well operating team.  If that is what you want, and you don’t want to take the long route – start by going back to reconsider your business Vision and Culture.  How clear and specific is it? 

Once you have better clarity, learn Money Mastery (using all your financial reports), and then learn how to Master Delivery.  Delivery Mastery is not just about how you do your product or service.  It is how you develop Processes, Roles & Responsibilities, Key Performance Indicators, and Management Systems for every function in the business.  These are important tools to train people more effectively, and ensure they see exactly what you are paying them to do – and make sure they get it done successfully.

If you would like to talk about your specific situation, and learn proven ways to speed the process up, hit the “SCHEDULE A CALL” button, and let’s talk about your specific case.

Do you want to know your key focus area to help grow your business? Try our 3 min Assessment Quiz: https://stevechiama.nextlevelassessment.com/?source=LI_Event - 6Steps